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Anger and Conflict Management

Talking Yourself Down:
Both research and experience show that when people with anger problems change their self talk, their anger de-escalates and they regain control. When you notice your anger rise, take a TIME-OUT and read these statements.

bulletI don't need to prove myself in this situation. I can stay calm.
bulletAs long as I keep my cool, I'm in control of myself.
bulletNo need to doubt myself, what other people say doesn't matter. I'm the only person who can make me mad or keep me calm.
bulletTime to relax and slow things down. Take a time-out if I get uptight or start to notice my cues.
bulletMy anger is a signal. Time to talk to myself and to relax.
bulletI don't need to feel threatened here. I can relax and stay cool.
bulletNothing says I have to be competent and strong all the time. Its okay to feel unsure or confused.
bulletIts impossible to control other people and situations. The ONLY thing that I can control is myself and how I express my feelings.
bulletIts okay to be uncertain or insecure sometimes. I don't need to be in control of everything and everybody.
bulletIf people criticize me, I can survive that. Nothing says that I have to be perfect.
bulletIf this person wants to go off the wall that's their thing. I don't need to feel threatened.
bulletWhen I get into an argument, I can use my control plan and know what to do. I can take a time-out.
bulletMost things we argue about are stupid and insignificant. I can recognize that my anger can come from having old feelings brought back. Its okay to walk away from this fight.
bulletIt's nice to have other people 's love and approval, but even without it, I can still accept and like MYSELF.
bulletPeople put erasers on the end of pencils for a reason: its okay to make mistakes.
bulletPeople are going to act the way they want to, not the way I want.
bulletI feel angry, that means I have been hurt, scared, or have some other primary feeling.

Conflict Resolution:
Conflict is INEVITABLE.
It results when people have differences.

 Examples:
Differing perspectives.
Differing philosophies, beliefs, and values.
Differing ways of behaving.

Conflict Occurs:
When we think our differences are in opposition.
Clashing emotional needs (pride vs. respect).
Limited resources or opportunities (enough for only one person).
Unclear roles, boundaries, responsibilities (is this your job or mine?).

If you approach a conflict with a win/win attitude RESOLUTION IS POSSIBLE

Because:
People's feelings are considered.
It is based on the idea that there are many solutions, with the best one meeting both parties needs.
People are motivated to carry out decisions that they have helped to develop.
The solutions are creative.
It reduces hostility and strengthens relationships.
It helps people get to the real problem by encouraging them to communicate their needs and not just their point of view.

 

 

 

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